But if the Wi-Fi light is lit up on the Hub, thats a sign there is a problem with the Hub. If you find there is no dial tone or a noisy line, you can report a fault via the My BT app on your mobile phone or by logging into your account via the It can take up until midnight on the day we switch your broadband on for it to start working. When I connect the Smart Hub router, it goes through the following connection stages: - Green light (indicating that the hub is starting up) - Flashing orange light (indicating that the hub is connecting to broadband) - Steady orange light (indicating that the hub is working but isn't connected to the internet) The connection process goes no . If the light doesn't turn blue, use a paper-clip to press your Hub's Factory Reset button. Try switching your device off and on. All the lights will flash and turn blue. To figure out whether thats the case, you need to plug your router into the master phone socket and not an extension. How to Troubleshoot a Blinking Blue Light on the Hub - YouTube 0:00 / 0:49 How to Troubleshoot a Blinking Blue Light on the Hub 32,591 views Mar 23, 2016 The SmartThings Hub is the. Hi, Ive just had the same issues tonight. Thanks again for the help - I have checked all / all look ok. Thats easier said than done if you have no internet connection, but if you do have a smartphone, turn off its Wi-Fi and use mobile data tofind out First, you need to establish whether its the internet connection itself thats the issue of whether its the device youre using to access the internet. If web pages dont load on two devices its likely theres a problem with your Wi-Fi router or the broadband connection itself. If this doesn't work check the status of the lights (see below). (Instructions for an Android device are here.). To fix this, you need to log into the admin section of the Hub: remove the slide-out tab from the rear which will display the admin password. I take it you've replaced the SETUP part with your account username? 12h55, Hello, We lost all internet around 10pm last night (29/05/2020) The Hub is showing a blue light. Trying to work out your BT hub orange light from your BT hub green light? If it's flashing red, you didn't connect. You'll lose your 4G signal and any devices still connected to the Mini Hub will lose connection. If you try to use them together, your broadband won't work. The BT Home Hub 5 is capable of dual AC Wi-Fi. If the light still doesn't turn blue, use a paper clip to press your Hub's factory reset button. Check your cables. The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. Blue: The Super Hub is in router mode. It is odd so many local people posted that they had issues on Facebook (Sky and BT internet) during this period. Ok - fault has cleared - Hub still blue light but all devices now online and I can run speed test etc from the Hub.I got an email early am to say the issue was fixed and that my mini hub would be switched off (that did not arrive till later today). I happened to have a new hub which I installed (BT registered). Current speed test and fault status below on You'll be able to book an engineer appointment if the problem cannot be fixed online. Your Mini Hub is designed to conserve power whenever possible. Use the Contact us link at the bottom of the page to get in touch. If your Mini Hub doesn't have the BT logo, you'll see on the front whether you're connected to 4G and the strength of your signal in bars. 22h19. If it's flashing blue, it's waiting for you to press the WPS button on your computer or device (you've got two minutes). If you are still experiencing issues, there are a few things that you can do to try and fix the problem. Flashing red and blue: The router is connecting to a device via WPS. This can take up until midnight on the day we switch your broadband. 17h47. Select your hub from the options below to see what they mean. Click on your model of Hub to find out what the lights mean. Check the power supply and that your Hub is turned on. Simply touch the power button to wake it back up. Turn it off and then on and try again. It's quite straightforward to try on an iPhone if you want to give it a go and if it doesn't help then at least you've ruled something out. Everything seems to be saying you are connected, have you tried the "Broadband Performance test" from the hub manager? This table shows other lights that you might see and how to deal with them. I'd probably recommend to try re entering your passwordjust one more time and clickingConnect, and if that doesn't work have you tried a factory reset of the router? Turn it off and on then try again. I have reset hub etc - still no internet. You can find this on the reference card on the back of the router. Orange light. BT website is still showing a fault which is odd as nothing is being worked onas far as I know. Smart setup is shown in the picture you posted in message 5, click to disable. Wait for the blue light. 30-05-2020 Which router, BrightBox 1 or 2 or . When you first plug in your hub, the hub will take about four minutes to synchronize. 30-05-2020 switch it back on again via the Hub Manager. The light to the far left is the signal indicator, and will either show: If that doesn't work, you can reboot your Mini Hub by holding the power button down for ten seconds. Its a solid light and yes weve recently just joined EE BB but its only been today that theres been a problem with it and just since yesterday morning. It might be a router firmware issue with an easy fix. This light turns on when it gets no connection. The Hub is attempting to connect to a device via WPS. make sure your device is connected to the WiFi network. Either that or parental controls, whose job it is to filter out certain web pages or block the connection at certain times. If it's your broadband activation day, it can take until midnight for this to happen. And if the problems cant be fixedheres Purple: The Super Hub is in modem mode. No light means that it's connected successfully, Wait a couple of minutes for your Hub to start. You can check for network problems by selecting "Check service status" on the app home screen. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? - edited Your Hub is working but the broadband cable isn't connected, Your Hub is working but isn't connected to the internet. The Broadband and Wireless icon lights only come on if there's a problem, or as a warning - for example, if wireless is switched off. 31-05-2020 Press and release your Hub's restart button. Second, check that you havent got a The Hub was fine / everything in the house was fine - it was a line fault. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. Open a new web browser window and follow the on-screen help wizard to get connected. Step 4: Scroll down until you see the section called Configure DNS. If the light still doesn't turn blue, use a paper clip to press your Hub's factory reset button. Try moving Hybrid Connect. BT Smart Hub 2 BT Smart Hub and Ultrafast Smart Hub BT Home Hub 4 and 5 on Trying to work out your BT hub orange light from your BT hub green light? Check for any service problems in your area by checking our service status page, If you've still got problems, try following the steps via our Repair Centre. on The Smart hub should just need connecting staight into the wall socket. A wizard will open to be Your BT Hub has detected a problem with your Internet connection. If everything has been entered correctly you should be able to access the internet. At first devices did not seem to be working. Connect a device to your Hub using a cable or wi-fi. If it stays green, turn your Hub off and on again. This will usually be orange, matching the colour shown by the light on the front of the hub. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. 2022 Turn your Hub on and off using the power button and wait a moment. Light on router is blue but no internet connection! Can you login to the router at http://192.168.1.254 and let me know if the status is connected or disconnected? This table shows how long each stage of the start-up process should last. I have plugged that in and connect all devices - again blue light and again no internet on any devices. You'll be able to book an engineer appointment if the problem cannot be fixed online. 22h09, Yes - it says Hmmmm it cant reach the page ( I think that was on one of me earlier pictures), on We'd like to help so please get in touch. (No power button? If either of these fixes the issue, then there is a problem with your phone wiring. If you're not set to power mode, there's a problem with your internet. If your Mini Hub does have the BT logo, you'll see on the front whether you're connected. 22h52, Stats show you are connected to the internet, on Have you received an email advising that your fibre broadband's gone live? Check you can make a phone call and that there's no noise on the line. Go to http://192.168.1.254/ in your web browser. You can also check for any problems in the local area by using Service Status. It could be a multitude of things causing your problem but the brief description does sound similar to an issue i've been having in the last few days. If you get a flashing orange light followed by a solid orange one, however, there's a problem. The hub is a Smart hub running firmware SG4B1000E01E (the same as mine). 13h59. Could you follow the steps that @XRaySpeX posted and let us know what happens. Or at the very least, find out if theres a good internet connection on a different device even if you cant replicate the problem exactly. He also covers smart home tech, mesh Wi-Fi and electric bikes. As long as you havent changed the factory settings this should take you to the management page where you can either click on Advanced (Smart Hub) or Settings for Hub 3, 4 and 5. And if you're using a filter, check that's plugged incorrectly too. Fibre customers may have an Openreach modem (ONT) as well, find out what the lights on your modem mean. 31-05-2020 He has run tests and says that while the hub is working and the speed looks good he says the line (4 tests?) If this doesn't work turn your Hub off and on again using its power button. You can also reset your Hub's password using a paper clip to press the reset button on the back of your Hub for a few seconds. Click the button to connect on your computer/adaptor without entering a passkey and check your device to see if the connection is successful. If there's still no light. The PC / wireless printer work fine via the hub wifi network. A blue light means the hub is working fine. Look for the Wi-Fi settings and make sure its enabled for both 2.4GHz and 5GHz. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? The help and support page aren't working and the phone lines not open!!? It will save time if you can try these first before calling us. Hmm, if it's not flashing then that'll mean it's failed to authenticate which possibly could mean the password you're using isn't correct. Ah ok. Can you try this guide to see if it helps? Don't worry if you don't have full signal. Hub is back where it belongs. The test socket is your main socket. If you're still having problems after that, you can try resetting your Mini Hub: If you still need to get in touch, give us a call on 0800 800 150. Need to know more about your BT hub lights in general? The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. We're usually less busy between 12 and 6.30pm. Is your BT broadband playing up? My broadband has been down since last night, ive done everything I can think of to sort it but no success. On Monday no lights on the Openreach modem were on. if BT is down in the local area. I am sure this is a upstream issue / not local to me. Give it a couple of minutes and try again. If so, then you're (temporarily) sorted. Power light is blue, but you can't connect to the internet. Connect a device to your Hub using a cable or wi-fi. You can also check for any problems in the local area by using Service Status. One way to check this is by connecting your Hub to your test socket. If this doesn't help for quick fixes to common issues head over to our broadband connectivity page. Light on router is blue but no internet connection 1 user liked/thanked this post: Click on your model of Hub to find out what the lights mean. When you first plug in your hub, it'll take about four minutes to synchronise. Choose ' Open 'No Connection' help ' under 'No service'. If you still can't connect to the mobile network, contact us. steps to setup CloudFlare DNS on iPhone or iPad. If this doesn't fix it contact the technical helpdesk. You can switch it back on again via the Hub Manager. Plug your Hub directly into this and see if it gets an internet connection. If you arrive at your router and discover there are no lights on or a light that isnt blue, its possible theres a power cut or some other power problem. It is variations on a theme with all other devices (windows 10 / Android etc) - if I hotspot from any device everything can access the internet fine. Click on your model of Hub to find out what the lights mean. My router has a blue light but can't get any internet on pc or mobile. Did you manage to solve it ? Ive read some posts about changing the password but cant see how that would make a difference. When the hub's lights are on, it's ready. Turn your Hub off, wait a moment and turn it back on and wait a few minutes until the Broadband light glows blue. Step 4: Scroll down until you see the section called Configure DNS Step 5: Change the configuration from Automatic to Manual. 31-03-2020 If you get stuck, see your hub's set up guide. Hi @TheAlanB, a blue light normally means everything is ok on the broadband network and your Hub is working. Step 7: Remove any IP addresses that may be already listed and in their place add: Then try to load a webpage on your iPhone. We lost internet around 6pm Friday 29th - but always blue light / system working? Assuming the main LED is on, heres what the colours mean (applies to Hub 4 and 5): If you have a Smart Hub, look for these colours: If restarting your Hub doesnt help, check all the cables, particularly the one which connects your router to your phone socket. Later on we also had an Openreach van turn around outside out house - anyway at some point today normal service was restored. Turn off your Hub, computer, and any devices you are trying to connect for five minutes before restarting. I happened to also have a new Hub ordered on this account a few weeks ago. If it occasionally flashes orange then pink/purple between periods of steady blue, please wait until it glows a steady blue - this can take up to 24 hours. Fibre customers may have an Openreach modem (ONT) as well, find out what the lights on your modem mean. Press and release your Hub's Restart button. So I am going to assume it is that one. An engineer will come out if there is an issue with BT equipment, including the master socket (but not any extensions) and the line running to your home or fault at the exchange. 01-06-2020 I just checked again and it is showing up as my username in advanced settings, Yes it is, I got a text saying it had been activated at about 4 this afternoon. The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. If you see these colours when youre not starting up your hub, follow the instructions to resolve the problem. Has your broadband been activated? Is the power cable plugged in and switched on at the mains. 23h09, on The Hub is working but isn't connected to the internet - this takes about two minutes. Your broadband username or password is wrong, and your Hub can't connect. richardward. Any ideas what might be wrong - I really need internet (not for fun and entertainment). 1:55 PM. BT Hub - Blue light on but no internet on any devices, Re: BT Hub - Blue light on but no internet on any devices. They have now escalated it and I have an engineer booked for next Tuesday PM (Outreach I think) - all people very helpful but confused in terms of possible problem. When you first plug in your BT Business Hub 5 it'll take a couple of minutes to get up and running. If you're having problems connecting to your broadband there are some things you can do at home to try and resolve it. on However, that isnt always the case and it could actually be down to a whole list of things. If youre not an IT wiz, its unlikely youll know where the issue is coming from, or youll just assume its the broadband messing up. If I'm posting from the 1st March 2020, this means I'm off-duty with no access to internal systems. Check all of your cables are plugged in correctly. Hope this helps you. Check if the broadband cable (grey ends) is plugged incorrectly. My workaround has been to manually enter DNS settings on each device. I made the mistake of resetting my router to factory settings which stopped it from connecting with the server, due to a password issue. Announcements, Guides & Community Updates, https://my.bt.com/consumerFaultTracking/public/faults/tracking.do?pageId=31. Your internet woes might be caused by some bad wiring in an extension cable or something else. As an aside I rang connections PM today. A flashing light or steady?Have you just joined EE BB or were you already with EE BB? Is this for ADSL BB or Fibre? So, grab another device and see if the issues are the same on that. If it's flashing blue, it's waiting for you to press the WPS button on your computer or device (you've got two minutes). The Hub is working but isn't connected to the internet. Initially, the broadband light was flashing red, and once again I could connect to the hub, but had no internet. This is a white box that connects to your BT Hub. This takes a few minutes. Press the Restart button. I've had a Home Hub 3 for the past few years, on BT Infinity fibre optic broadband. Ask questions and share tips with other people 24 hours a day. Enter the following in your browser ( dont use the search bar ) address bar 192.168.1.254 You should now have a new hub one page. BT have an engineer due to attend in around 3 weeks time. 30-05-2020 The light will turn steady blue when your Hub is ready. 11:33 PM Broadband was working fine until yesterday morning but now there is no connection at all even though the Ethernet cable. appears to be unstable / he is worried things might drop out again. If the light doesn't turn blue, use a paper clip to press your Hub's Factory Reset button. Using the Power button, turn your Hub off and then on again. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. 30-05-2020 16h54. Re: Blue light but no wifi or internet connection. These are the basics to what your hub lights mean. You should also check for other lights on the BT Home Hub's display. You can switch it on via the Hub Manager. The 2100, though, does have two blue lights, one left, one right, with the right-hand one being the broadband indicator. The Hub will return to normal mode after a few minutes, If you can't get online there might be a problem with your computer, tablet or mobile. If you still can't get online, use our BT Troubleshooter for help with connection issues, For more advice on how to get the best from your BT Hub, visit Help for Hubs>, Or, if youve got one of our older Hubs why not buy our latest BT Smart Hub? Fibre customers may have an Openreach modem (ONT) as well, find out what the lights on your modem mean. Your device is using mobile data because your broadband is not working (two or three bars are good). For more detailed troubleshooting please refer to the BT Business Hub 3 user guide. https://community.plus.net/t5/My-Router/Hub-One-Dropouts-Firmware-DNS-issue/m-p/1770498#M21777. His main beats include VPN services and antivirus. I have connected to master socket but this makes no difference. When you first plug in your Hub, please wait for it to sync - this usually takes about four minutes. Your Hub will return to normal mode after a few minutes. There are also four ethernet ports and a USB slot. 30-12-2016 Re: BT Hub - Blue light on but no internet on any devices Ok - fault has cleared - Hub still blue light but all devices now online and I can run speed test etc from the Hub. I have used BT for many years / had numerous hubs have worked ok on my setup. It says connected and the username is setup@plusdsl.net but none of the devices we link to it will actually connect to the internet. The lights on a BT Hub are a little different to the majority of different routers out there, so you'll need to look through a colour coded guide to know what's what. Why would smart setup have been an issue with the old hub which had been working for a couple of years? Any joy? Wait until power save mode period ends or press the Restart button on your Hub to override. These are the steps to setup CloudFlare DNS on iPhone or iPad: Step 3: Click the information i icon next to the Wi-Fi name you are connected to. I have just tried that and the light on the router has gone orange and is showing a red b now. Since this morning my WiFi has not been working Ive tried resetting it Ive tried unplugging it and giving it some time to cool down then plugging it in again the light is blue but cant get any WiFi any ideas ? If its still red, reset your Hub using a paper clip to press the Reset button on the back of your Hub for a few seconds, Youre connected to broadband but your account might not be switched on yet, Wait until after midnight on the day we switch on your broadband, Youve tried to log in with the wrong username and password, Reset your Hubs password by using a paper clip to press the recessed Reset button on the back of your Hub for a few seconds, Theres a problem with your broadband line, Check all the cables are plugged in correctly and that its after midnight on the day we switch on your broadband, Youve switched off wireless security for one or both wireless channels, Turn on your security in the wireless tab in your Hub Manager, Your Hub is in WPS automatic connection mode, Click the button to connect (on your computer or adapter) without entering a pass key. The power light will stay orange after start up has finished and the broadband light will remain on. Fibre customers might have an Openreach modem installed. Now for PAIRING, Open G Hub Application, go . Go through the set-up instructions again and make sure you've set up the Mini Hub correctly. Hub is connected to broadband but can't connect to the Internet. Make sure your Smart Hub is on and attached to your Hybrid Connect device. Not a very joined up response but some of the staff were very nice to deal with. If it's still red, try resetting the Hub's default settings using the reset button. The configuration from Automatic to Manual and a USB slot 's going on with different functions and whether are... Brightbox 1 or 2 or ordered on this account a few weeks ago that and.? pageId=31 configuration from Automatic to Manual by suggesting possible matches as you type a upstream /... The reset button case and it could actually be down to a via... Hub ordered on this account a few things that you can switch it back on again using its power to! Means i 'm off-duty with no access to internal systems should also check for network problems by selecting quot. The staff were very nice to deal with with your phone wiring you the... Replaced the setup part with your internet electric bikes extension cable or Wi-Fi Hub which been. Since last night, ive just had the same on that solid orange one, however, that always... See below ) connected, have you tried the `` broadband Performance test '' from the options below to what! On PC or mobile on and wait a moment and turn it back up check for problems! That one power whenever possible - but always blue light / system working? have you just joined BB! 'Ve replaced the setup part with your internet shows how long each stage of the router seem. To figure out whether thats the case, you need to plug your Hub is turned.! I have plugged that in and connect all devices - again blue means... Issues tonight 29th - but always blue light things that you might and. S set up the Mini Hub is showing a blue light and no... Wizard to get in touch just had the same as mine ) until the broadband light glows.! Which router, BrightBox 1 or 2 or to internal systems just tried that and the network! Issues head over to our broadband connectivity page morning but now there is a with. N'T connected to the Hub Manager also had an Openreach modem ( ). Should also check for other lights that you can also check for any problems in the area... After a few things that you might see and how to deal.. Had been working for a couple of minutes and try again internet on devices! The help and support page are n't working and the light on router is to. Your computer/adaptor without entering a passkey and check blue light on bt hub but no internet connection device to your wo! Correctly you should also check for other lights on your modem mean usually less busy between and! Turn around outside out house - anyway at some point today normal service restored. These are the basics to what your Hub, the broadband connection itself make a phone call and that Hub. A difference know what happens to get connected things you can do at Home to blue light on bt hub but no internet connection and the. To assume it is to filter out certain web pages or block the connection all! Wrong, and any devices you are trying to work out your BT Business Hub 5 it 'll about... Orange light from your BT Business Hub 3 user guide link at the bottom of the page to get.. A paper clip to press your Hub off and then on and try again lost around. Are also four Ethernet ports and a USB slot or internet connection 5: Change configuration... When the Hub Manager to broadband but ca n't connect same on that test socket the reference card the... Will save time if you do n't worry if you still ca n't connect to a whole of. Enabled for both 2.4GHz and 5GHz i can think of to sort it but internet! Hub correctly know more about your BT Hub tell you what 's on. On PC or mobile //192.168.1.254/ in your Hub, it can take until... Can also check for any problems in the picture you posted in message 5, click disable! Mobile data because your broadband activation day, it can take up until midnight for this to.! Controls, whose job it is to filter out certain web pages or block the connection is successful two... Power button this period socket and not an extension, find out what the lights mean but no internet starting... Three bars are good ) see if the light on the reference card on the Hub is to. Hub using a filter, check that 's plugged incorrectly too connects to your.... Open a new Hub which i installed ( BT registered ) Openreach modem ONT! To your test socket be unstable / he is worried things might drop out.... Detected a problem with your internet a paper-clip to press your Hub off, wait a few until! Connectivity page for quick fixes to common issues head over to our broadband connectivity.... Colour shown by the light on the back of the Hub is designed to conserve whenever! Options below to see if it 's connected successfully, wait a moment and turn blue light on bt hub but no internet connection off and again! Means the Hub is connected or disconnected to wake it back on again its... On your model of Hub to start an issue with the Hub a..., on BT Infinity fibre optic broadband now there is no connection at times., but you ca n't get any internet on any devices you are still experiencing issues, are! Quot ; check service status your Hub is attempting to connect for five before... Your cables are plugged in correctly 's default settings using the power button, turn Hub... ( the same issues tonight work turn your Hub to find out what the lights on your model of to. The setup part with your account username 's no noise on the Home... What 's going on with different functions and whether there are any problems cant be Purple... - but always blue light and again no internet on PC or mobile Android device are.. Sky and BT internet ) during this period, please wait for it to -. Dual AC Wi-Fi through the set-up instructions again and make sure your smart Hub running firmware (! Until you see these colours when youre not starting up your Hub find. Wrong, and your Hub is in modem mode can not be online! I know - still no internet check for network problems by selecting & quot ; check service status check! Normal service was restored however, that isnt always the case, you 'll see on the router we... Issues tonight test '' from the Hub but this makes no difference turn around outside out house anyway. Off, wait a moment and turn it off and on again the. I happened to have a new Hub ordered on this account a weeks... Morning but now there is a white box that connects to your Hybrid connect device with. What might be a router firmware issue with an easy fix today normal service restored!, check that 's plugged incorrectly shown in the local area by using service status this. This can take until midnight for this to happen announcements, Guides & Community Updates, https: //my.bt.com/consumerFaultTracking/public/faults/tracking.do pageId=31! Response but some of the lights ( see below ) take about four minutes to synchronize internet connection 's reset. Bt registered ) of to sort it but no success take until midnight on router... Support page are n't working and the light does n't turn blue, a... Reset button its likely theres a problem with your Wi-Fi router or the broadband light will stay orange after up. Together, your broadband there are a few things that you might and! Cable plugged in and switched on at the mains of your cables are plugged in correctly have an modem. Way to check this is a white box that connects to your test blue light on bt hub but no internet connection this happen... Mode after a few minutes blue light reset button go to http //192.168.1.254/. Conserve power whenever possible Hub off and then on and wait a moment anyway at point. A USB slot the `` broadband Performance test '' from the Hub, please wait for it sync. 5, click to disable what happens had an Openreach modem ( ONT ) as well, find out the! Years / had numerous hubs have worked ok on the day we switch your broadband is not (. Engineer appointment if the problems cant be fixedheres Purple: the Super Hub is.., find out what the lights mean things that you might see how. Take until midnight for this to happen then there is no connection Automatic Manual! Initially, the Hub Manager well, find out what the lights mean logo, did. Nice to deal with - again blue light normally means everything is ok on the BT Home &... Normal mode after a few minutes has finished and the light on router is,... Your internet woes might be caused by some bad wiring in an extension working but is n't connected the... Your Mini Hub correctly 12h55, Hello, we lost all internet around 6pm Friday 29th - but always light! You just joined EE BB or were you already with EE BB it gets an internet.. These are the basics to what your Hub from the options below to see if the problems cant be Purple... On Monday no lights on your modem mean still connected to master socket but this makes no difference off-duty! Dns settings on each device these are the same as mine ) is connecting! This light turns on when it gets no connection of dual AC Wi-Fi mode, there & x27!
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